Terms and Conditions

50% Off Promotion Terms & Conditions

1. Offer Availability: This promotion is available to new customers only and is subject to unit availability at the chosen facility. The promotion is offered at the discretion of the Facility Manager and is not guaranteed. The level of discount and duration of the promotional period will be determined by the Facility Manager based on individual circumstances.
2. Promotional Discount: Eligible customers may receive up to 50% discount for up to two months’ storage. The exact discount and promotional period offered will be confirmed at the time of booking.
3. Minimum Stay: To qualify for the promotion, customers must store for a minimum of one calendar month. Customers may terminate their storage agreement in accordance with the notice period contained within their storage licence agreement. However, if the storage agreement ends during the first month, no refund will be provided for any unused portion of the promotional month.
4. Eligibility

This offer:

• Is available to new customers only.
• May only be redeemed once per household or business address.
• Cannot be used in conjunction with any other promotional offer unless expressly agreed by Here Self Storage.
• Applies to the customer’s first storage unit only. Any additional units rented will be charged at the prevailing standard rate.

5. Payment Requirements

To qualify for this promotion:

• Payment must be made using an approved payment method accepted by Here Self Storage.
• Customers must establish an automatic recurring payment method (such as Stripe or another approved recurring payment solution) before moving into the facility.

6. Promotional Period: The promotion remains valid for the period stated on the customer’s quotation, subject to the quotation validity period. Following the expiry of the promotional period, the storage licence will automatically continue at the prevailing standard storage rate unless otherwise agreed in writing. Here Self Storage reserves the right to amend, withdraw or refuse this promotion at any time without prior notice.
7. Misuse of the Promotion

Here Self Storage reserves the right to refuse, amend or withdraw this promotion where it reasonably believes:

• The promotion is being abused.
• False or misleading information has been provided.
• Multiple bookings are being made to circumvent these Terms & Conditions.
• The promotion is otherwise being used contrary to its intended purpose.

Any decision made by Here Self Storage regarding eligibility for this promotion shall be final.

8. Notice to Vacate: Customers wishing to vacate their storage unit must provide the notice period required under their storage licence agreement (currently two weeks). Notice may be given verbally to a member of staff or in writing. Where a customer vacates during the first month of storage, no refund will be made for any unused storage days within that first month.
9. General: This promotion has no cash alternative and is non-transferable.

Merchandise Discount: Terms & Conditions

1. The 20% merchandise discount (“the Discount”) is available exclusively to the following categories of customer (“Eligible Customer”):
   • Current storage unit customers with an active rental agreement at any Here Self Storage facility;
   • New customers who have signed a storage rental agreement but have not yet moved in;
   • Customers who have made a confirmed reservation for a storage unit at any Here Self Storage facility.
2. The purchase of merchandise, packaging materials, or any other retail products from Here Self Storage does not, in itself, constitute a customer relationship for the purposes of this offer. Individuals who have not entered into a storage rental agreement or confirmed reservation are not considered customers and are not eligible for the Discount, regardless of any prior or separate purchases made.
3. Proof of eligibility: Eligible Customers may be required to provide proof of their storage rental agreement, reservation confirmation, or account details before the Discount is applied. Here Self Storage reserves the right to verify eligibility prior to applying the Discount.
4. Non-transferable. The Discount is personal to the Eligible Customer and cannot be transferred to, or claimed on behalf of, any third party.
5. The Discount applies for the duration of the customer’s active rental agreement or reservation period. Once a rental agreement has ended and no new agreement or reservation is in place, eligibility for the Discount ceases.
6. Right to refuse. Here Self Storage reserves the right to withdraw or refuse the Discount where eligibility cannot be confirmed or where the offer is considered to be misused.
7. Here Self Storage reserves the right to amend or withdraw this offer at any time. These terms are governed by the laws of England and Wales.

25% Off Business Offer: Terms & Conditions

1. Offer available to business customers only (limited companies, LLPs, sole traders and charities). Proof of business status may be required.
2. Offer period. 25% discount applies to the storage licence fee only for 12 consecutive months from the move‑in date (or licence start date). The discount does not apply to insurance, merchandise, padlocks, admin/late fees, removals, or any other services. 

3. Pricing basis. The 25% discount is applied to our current standard monthly storage rate for your unit/size. If our standard rates change during the 12‑month term, the 25% discount continues to apply to the updated rate.

4. Minimum term & early move‑out. This is a 12‑month commitment. If you move out before month 12 period, the full 12-month period will remain due. This can be settled in one payment, or we will continue to take the monthly fee.  Any fees not covered may be deducted from the security deposit.

5. A refundable deposit equal to one month’s storage fee is payable at move‑in. This deposit will remain on your account and is fully refundable once you have vacated. Our staff will confirm the account is clear, the unit is vacated and clean and no damage or charges remain.

6. Unit changes. You may change unit size during the 12‑month term (subject to availability). The discount continues for the remainder of the term on one active unit only and is recalculated against the new unit’s standard rate.

7. Non‑combination. This offer cannot be used in conjunction with any other offer, referral credit, corporate/negotiated rate, or previously discounted agreement. One offer per customer/organisation. Not transferable and no cash alternative. 

8. Subject to unit availability and store participation. We may withdraw or amend the offer for new bookings at any time. Customers who have already moved in under these T&Cs will continue to receive the discount for the remainder of their 12‑month term.

9. Payment terms & VAT. Storage fees are payable monthly in advance per our standard licence. VAT is charged at the prevailing rate where applicable.

10. We may terminate the discount if payments are late or if you breach our licence conditions (including safety rules and prohibited items).

11. Our standard Storage License and Store Protect terms apply. This offer does not affect your statutory rights.

Here Self Storage reserves the right to amend these Terms & Conditions or withdraw the promotion at any time.

For questions about this offer, please contact your Here Self Storage store team.